Return and Refund Policy
Last updated: October 14, 2026
At Afric Herbal Stores, we value our customers and aim to provide a positive shopping experience. This Return and Refund Policy explains how we handle returns, damaged or incorrect items, cancellations, and refund requests.
1. Eligibility for Returns
Because some of our products are herbal medications and health-related items, returns may be restricted for hygiene, safety, and product-integrity reasons.
We will review return requests involving:
- Products that arrive damaged.
- Incorrect items delivered to the customer.
- Orders that arrive incomplete.
- Other circumstances covered by applicable consumer protection laws.
Sealed, unused products may be considered for return where permitted by law and where the product remains safe for resale.
2. Non-Returnable Items
For safety and hygiene reasons, opened, used, tampered-with, or unsealed health-related products may not be eligible for return unless required by applicable law or the item is defective.
Products cannot be returned simply because they have been opened or used, except where consumer protection laws provide otherwise.
3. Reporting Damaged or Incorrect Orders
Please contact us as soon as reasonably possible after receiving a damaged, defective, incomplete, or incorrect order.
When contacting us, provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging, where applicable.
We will review your request and explain the available resolution, which may include a replacement, refund, or another remedy required by law.
4. Refunds
Approved refunds will be processed using the original payment method where possible. If that method is unavailable, we will contact you to arrange an appropriate alternative.
Processing times may depend on your payment provider or financial institution. We will communicate the status of your refund request and any relevant next steps.
5. Order Cancellations
If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible. Your statutory consumer rights remain unaffected.
6. Return Shipping
If an item was damaged, defective, or incorrectly supplied, please contact us before sending it back. We will explain the return procedure and how applicable return-shipping costs will be handled.
For other approved returns, shipping-cost arrangements will be communicated before the return is completed.
7. How to Request a Return or Refund
To submit a request, contact Afric Herbal Stores through the contact details published on our website. Include your order number, the reason for your request, and any supporting photographs or documentation.
Our team will review your request and respond with the next steps.
8. Consumer Rights
Nothing in this policy excludes, restricts, or replaces any consumer rights or legal remedies that apply under the laws governing your purchase.
9. Policy Updates
Afric Herbal Stores may update this policy when necessary. The latest version will be published on this page, together with its updated date.
10. Contact Us
For questions about returns, refunds, or order cancellations, please contact Afric Herbal Stores using the contact information available on our website.
Thank you for shopping with Afric Herbal Stores.